Questions? Compliments? Concerns?
Let's Talk...
We encourage you to speak with those providing your care any time you have questions or concerns. We also offer the following ways to communicate with us:Discharge Phone Calls
A staff member may contact you by phone to check on your condition and ensure your safe transition home. Please use this opportunity to ask any questions that may have occurred since leaving the hospital. This is also a good time to address any further needs or concerns.Case Manager
The Case Manager serves as a liaison between patients, families and all components of the hospital. You are welcome to contact him/her by calling 580-938-2551 during normal business hours. Compliments for staff will be passed along and are welcome. Complaints will be investigated utilizing the hospital's grievance management procedures and you will receive a response from hospital personnel.Surveys
Newman appreciates customer feedback. Your responses will be used to guide our improvement efforts and determine how we can better serve our community. For inpatient stays, the survey will be mailed to you. For outpatient procedures, surveys are offered and surveys are given the patient is an Emergency Room patient.You are welcome to contact our Case Manager by calling 580-938-2551 Ext. 334 or submit your comments & suggestions here.